What can we help you with?

Do look through the different sections of our Frequently Asked Questions (FAQ) for your answers.

General FAQ

Who is Symbol Jewellery?

Symbol Jewellery is a family-owned jewellery company that has been in business since 1982. We started our operations in Singapore and are currently delivering our products all over the world.

Our vision is to provide the world with the highest quality handcrafted jewellery, with the best options available, at the best value that can be offered.

How is my jewellery made?

Your jewellery is handcrafted upon order and will be custom-made especially for you.

More General FAQ

Delivery FAQ

How many days are required to process the order?

Your jewellery is custom-made upon order. The lead time for handcrafting is about 10 working days.

Standard shipping to the United States will be another 3-5 days, express will be 1-2 days.

Standard international shipping to other countries will be 8-15 days, express will be 3-8 days.

Can I track my order?

The packages are shipped via USPS or UPS. We will provide the order number for you to track once it is shipped out. Your signature is required upon receiving the jewellery.

More Delivery FAQ

Payment FAQ

What kind of payment do you accept?

We accept payment via credit card and PayPal.

More Payment FAQ

If we miss out anything, do let us know.